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Frequently Asked Questions

Small Business Accounting Software

What is BillingTracker small business accounting software?

Who is BillingTracker meant for?

What are BillingTracker's return, support, and upgrade policies?

I lost my registration code - how do I get a new one?

Re-downloading an older version of BillingTracker

What benefits does BillingTracker give me?

What is the difference between BillingTracker Pro and BillingTracker Pro Multi-User?

Does BillingTracker run with multiple users?

What is the BillingTracker Multi-User Server?

What is the difference between the full (paid) version and the trial version free accounting software download?

How do I use BillingTracker?

What if I have technical problems with BillingTracker?

 

What is BillingTracker small business accounting software?

BillingTracker is Windows-based business accounting software that helps you manage your time billing. It was created to help you manage your projects, hours worked, and what your clients owe you. Use BillingTracker invoicing software to manage your professional services business.

BillingTracker lets you easily record and track your work throughout the day, every day.

It automatically creates a variety of reports, so you know how much you have worked, how much to bill, and who owes you what.

You simply choose which client and project you are working on and enter how many hours you've worked today - or use the built-in timer. BillingTracker does the rest.

 

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What are BillingTracker's return, support, and upgrade policies?

Returns:

You get a 20-day trial to see if BillingTracker invoicing software meets your needs, and then after the purchase you can return the software within 30 days for any reason, for a full refund.

Support:

We provide free email support during your trial period and 30 days after purchase. If you would like to ensure support after 30 days, then you can sign up for online backup.

A monthly subscription to online backup gives you ongoing email support, free upgrades for all new versions, free replacement registration code (unlock code), the right to re-download your version of the software (or the latest version), and of course the peace of mind of knowing that your billing data is backed up to our secure online servers.

Upgrades:

We are constantly seeking to add features and improve BillingTracker Pro. We release new versions throughout the year. As a new customer, you can get any new versions released within 3 months after your purchase. To ensure ongoing access to all the latest features beyond the first 3 months, sign up for online backup.

A monthly subscription to online backup gives you the right to get all new versions of BillingTracker Pro, ongoing support, and of course secure off-site backup of your critical business data.  

 

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I lost my registration code - how do I get a new one?

How do I re-download an older version of BillingTracker?

Customers who have purchased BillingTracker in the past 3 months can get a new registration code (an unlock code) and instructions to re-download the software simply by writing to us via the Contact Us page.

Sign up for online backup and you can get a new registration code and and re-download your version of the software (or the latest version) for as long as you are subscribed.

 

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Who is BillingTracker meant for?

BillingTracker was designed for service industry professionals - attorneys, consultants, accountants, programmers, pc technicians, painters, and anyone else that provides services. If you charge for your time, by the hour or by the project, and need invoicing software to manage your business - then BillingTracker small business accounting software was created for you.

 

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What benefits does BillingTracker give me?

BillingTracker small business accounting software helps you account for every hour worked and any materials you sold along with your services, manage your books, send invoices, and track who owes you what.

Use BillingTracker for more accurate and convenient time keeping, more efficient billing practices, better cash flow, and a stronger bottom line.

BillingTracker:
 - Manages hours worked by client and by project, saving you time and hassle
 - Creates professional invoices that can be printed or emailed
 - Tracks how much your clients owe you and notifies you when they are late in paying
 - Simplifies your accounting and billing, so you can be free to concentrate on your work
 

 

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What is the difference between BillingTracker Pro and BillingTracker Pro Multi-User?

They are basically the same, except that the multi-user version allows several users to share the same data file and therefore work together on the same projects and clients.

When you first install and launch BillingTracker Pro business accounting software, it will ask you if you want to run in single or multi-user mode. To run in multi-user mode, you should install the BillingTracker Multi-User Server first (also part of the same file you download). The installation process walks you though every step.

 

The single and multi-user versions have a different unlock code, so be sure to pick the right one in the store when you decide to buy.

 

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Does BillingTracker run with multiple users?

Yes! BillingTracker Pro is designed for the single user, or for multiple users. When you first install BillingTracker Pro small business accounting software, it asks you whether you want to run it as a single user or in a multiple user environment. Note that you can easily switch from single to multiple user mode as your needs change. 

In order to protect your company's data in multi-user mode, BillingTracker Pro runs with the BillingTracker Multi-User Server. It is a small module that regulates access to the data file and ensures that each employee is only allowed to make changes according to his/her permission level.

When you are ready to purchase, simply buy the number of seats that is equal to the number of individuals that will be using the software. For example, if you have 7 people in your office that will use BillingTracker Pro and the BillingTracker Multi-User Server, purchase 7 seats.

 

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What is the BillingTracker Multi-User Server?

The BillingTracker Multi-User Server is a small module (with a big name!) that regulates access to your data file, when you are working in multi-user mode - e.g. when several people in an office are sharing the same accounting data.  It works with BillingTracker Pro only - not BillingTracker Standard.

You install the server software, tell it where the data file is, and then add users. For each user, you simply define the name, a password, and give that user his/her permission level.

The server and the data file can be on separate computers, the same computer, or even on the same computer as one of the BillingTracker Pro users.

Permission levels are very straightforward:

* Timekeeper - User can only ENTER and CHANGE/EDIT his own hours and ENTER his own expenses. User CANNOT view most screens, and thus has no ability to see the firm's finances.

* Basic - User can only ENTER his own work on his own projects only. Cannot work on other users' projects.

* Low - User can ENTER and CHANGE/EDIT his own work on his own projects only. Cannot work on other users' projects.

* Middle - User can ENTER, CHANGE/EDIT, and DELETE his own work on his own projects only. Cannot work on other users' projects.

* High - User can ENTER, CHANGE/EDIT, and DELETE his own work on his projects AND on other users' projects.

* All - User can ENTER, CHANGE/EDIT, and DELETE his own work AND the work of anyone else on any project.

Note: BillingTracker Pro small business accounting software will not work in multi-user mode without the server. When you start your computers each morning, simply turn on the server first.

Read more about the BillingTracker Multi-User Server here.

Download instructions on how to set up the BillingTracker Multi-User Server here.

 

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What is the difference between the full (paid) version and the trial version free accounting software download?

The BillingTracker Pro free trial download is the same as the BillingTracker Pro paid version, but is limited to a trial period only.  

The BillingTracker free business accounting software trial download can be easily upgraded to the full (paid) version at any time by entering a code in the register screen, which you receive via email upon purchase.

Both the trial and paid versions of BillingTracker will let you create an invoice, to fully test the system from start to finish.

The free trial download of the BillingTracker Multi-User Server is the same - it will work with all of its functionality during the trial period. After that, you will need to enter an unlock code in the register screen. The unlock code can be obtained by purchasing BillingTracker Pro Multi-User.

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How do I use BillingTracker?

BillingTracker was designed to be used by people who have better things to do than learn accounting software.  All the functionality is clearly labeled on each screen, so you simply need to click on the appropriate button - you never need to guess if something is hidden deep in some unused menu.

Once you have added your clients and set up some projects, you are ready to take advantage of all the advanced functionality that BillingTracker invoicing software has to offer.

 

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What if I have technical problems with BillingTracker?

The best place to find support is on the support page of this site.

 

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